Here are few tips to help you order items on our website :
you may like to see more items on our french version => see link to french version on top menu
the products you like are available on the website or can be made to order then, read what is written next !
Prices shown on the website do not include postage fees : Postage fees are adapted to your order's weight and destination.
Surf on the website, with the menu on the left side of the page.
You have found your perfect gift ! You read the description and the general description on the top menu, then :
-click on « buy now ! » the item click on "add in your basket" or "continue your purchase".
If you like to order an other item, do same operation as much as you need. (acces to basket with : « display my cart details » top right of the page)
-for signs that requires choices click on « select option », answer to the different options, then click on "calculate" the price appears and click on « buy now ». click on "add in your basket" or "continue your purchase" if you want other produvcts.
You have finished your purchases : click on « display my cart details » (top right of the page). The basket's content appears. You can add or cancel products : click on 'QTY' (+/-) just on the right side of the item's description.
The total amount of your order appears, choose the country of shipping (related to delivery adress), choose the postage you like among the different proposals.
NOTE that if you like to send/receive an item to/in France or french territories, please use our french website (https://www.emaillerie-normande.com)
Fill the form with your e-mail, name, adress, postcode, country and the adress of delivery if different than your adress.
Don't forget to writte your order's details in the "comments" space if necessary (if necessary...).
As soon as your form is ready, the order's confirmation will be send if you click on the yellow/orange button : "confirm your order & pay".
then, 3 type of payment are available :
* PAYPAL payment, if it doesn't work, PLEASE CONTACT US, we will send you a Paypal payment request.
* Bank transfers are also available
* Surprisingly, you have a french bank account : you can pay with a french check too : print your order (save trees by printing sheets on both sides) and send your check with it.
Payment is to be made to : émaillerie normande, our postal adress is written on the order's page.
Our site is administrated by human beeings, we will contact you to confirm your order if a problem appears or if it needs custumisation (generally in the evening, french time) it will be a non automatic message. We recommend to send payments after our manual confirmation, in order to be both ok with your order's details.
Delivery's delay may vary and begins only when : we both agree for the order's details and the payment reaches our account.
Delays may vary relating to the work it needs : 8-20 days (see each product's category). Postage not included in these approximative delais.
An automatic message will be send when paiment arrives and when your order is sent per post
We hope these explanations have been clear, and written in a correct english ;-)
If you still face a problem to order : Please, don't be shy, contact us : firstname.lastname@example.org or give us a call : (+33) 2 31 79 70 15
France time = USA west coast +8h
France time = USA east coast +6h
France time = Australia (Sydney) -9h
France time = Malaysia -6h